Microsoft 365 Copilot · sub-product

Microsoft Graph and Work IQ

The invisible plumbing; worth understanding before you commit to Copilot at scale.

Consilix rank 6/10

What it is

The data layer beneath everything Copilot does. Microsoft Graph indexes content across the tenant; Work IQ extends it to third-party systems (Salesforce, ServiceNow, Confluence) via Graph connectors so Copilot can ground answers in non-Microsoft sources without exporting data.

Key features

Permission-aware index across M365 content
Graph connectors for third-party SaaS
Semantic and keyword retrieval
Tenant-scoped, no training on data
Audit and DLP integration

Best use cases

Letting Copilot answer questions from Confluence alongside SharePoint
Pulling Salesforce account data into a meeting brief
Indexing a wiki without migrating it
Bringing ticket history into a support agent

Weaknesses

Connectors are administratively heavy to set up. Each connector has its own quirks and refresh frequency. End-user visibility into which sources are actually being searched is poor.

Pricing

Graph connectors require Microsoft 365 Copilot licences; some connectors require additional Power Platform capacity.

Microsoft 365 Copilot