Copilot in Outlook

The Outlook embed of Copilot. Drafts replies, summarises long threads, suggests meeting times, and turns email content into tasks. The single most useful surface of Copilot for a busy operator, because it acts on inbox content that nothing else legally sees.

• Thread summarisation with action items pulled out
• Draft and rewrite replies in chosen tone
• Coaching feedback on draft replies before sending
• Catch-up briefing across the day's unread mail
• Meeting scheduling with calendar awareness

• Catching up on a 40-message thread you were CCed on
• Drafting a long client reply from a one-line instruction
• Summarising what was agreed across last week's email
• Turning a client email into a follow-up checklist

Tone of generated replies is generic and over-polite, needs editing every time. Cannot yet act across multiple mailboxes (shared inbox handling is weak). Replies sometimes hallucinate facts not in the thread.

Included in Microsoft 365 Copilot (paid).